Refund Policy

Returns

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a full refund, a partial refund may be offered at our discretion and on an individual case basis.

Refunds (if applicable)

Refunds can only be issued where we received written notice within 15 days of the purchase. If valid your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us atquestions@grahamberryswatercolourworld.com